Official Supplier To Sussex County Cricket Club

Code of Practice

The Carpet Foundation      Consumer Code of Practice exclusively for its 1100 Registered Specialist Retailers the code has just received approval from the Office of Fair Tradeing (OFT’s) thel Scheme which is to promote and safeguard consumer interests.

The Office of Fair Trading (OFT) is the highest consumer champion in the land. Through its Consumer Codes Approval Scheme , the OFT is keen to promote an improvement in selling practices within a sector so protecting the consumer.

It has defined key criteria for consumer codes and this comprises pre-contractual information, deposit protection, impartial advice to consumers, complaints and conciliation, independent arbitration and non-compliance monitoring.

With the new Carpet Foundation Consumer Code of Practice, buy at a Registered Specialist and you are guaranteed the following:

• Expert and impartial advice
• Written terms of business - so you know where you stand
• Detailed written quotations – so there are no nasty surprises on receipt of the bill
• Deposit safeguard – so you know your money is safe
• Extended guarantees on manufacturing faults from Carpet Foundation manufacturers
• Approved problem solving procedures in the rare case of a problem

Buy with confidence from retailers you can trust.